Cookie Policy

What are cookies?

 

Cookies are small text files that websites put on your computer or mobile device while you’re browsing. Cookies are used for many different purposes. For example, they can:

 

  • help search engines remember that you want your search results in English
  • help a website remember your preferences so that you don’t need to customise it every time
  • help websites to deliver a better service by showing you the content most relevant to you identify and resolve errors
  • analyse how well a website is performing.

 

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.

 

How are cookies used on this site?

 

We provide an information dialog at the top of the website when you first visit to prompt you that cookies are enabled on this site. They cannot be switched off just for this site but as you continue into the website and use certain features cookies may be set in the following areas:

 

For Google Analytics

 

We use Google Analytics to help improve the our support, content and the general user experience.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

 

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

 

First Party Cookies 

 

These are cookies that are set by this website directly.

 

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

 

You can find out more about Google’s position on privacy as regards its analytics service athttp://www.google.com/intl/en_uk/analytics/privacyoverview.html

 

Third Party Cookies

 

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by **LinkedIn, Twitter, Facebook, Google+ In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

 

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

 

DATA PROTECTION AND PRIVACY

 

Information we may collect from you

 

We may collect and process the following data about you:

 

  • Information that you provide in order to make a booking or purchase any other services via this Site
  • Information you provide in order to enter a competition or promotion via this Site, complete a survey, or if you report a problem with this Site
  • If we ask you for your contact details for future marketing use, although you have the option to opt-out of such use.
  • Details of transactions you carry out through this Site and of the fulfilment of your bookings etc.
  • Details of your visits to this Site (including, but not limited to, traffic data and location data) whether this is required for our own purposes or otherwise, and the resources that you access.
  • If you contact us, we may keep a record of your email or other correspondence 

 

IP Addresses

 

We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

Where we store your personal data

 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA that work for us or for any of our suppliers.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

 

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site and any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Uses made of the information

 

We use information held about you in the following ways:

 

  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • To provide you with information and offers that we or selected third parties feel may interest you. 

 

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.  If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

 

How you can manage cookies for all websites

 

If cookies aren’t enabled on your computer, it will mean that your browsing experience on our website may be limited.
To turn cookies on or off for all websites via your web browser, you can follow the instructions below.
How to check cookies are enabled on your  PC:

 

Google Chrome

 

1.Click on the spanner icon (top menu in browser) and select ‘Settings’
2.Click the ‘Under the Bonnet’ tab on the left, then select the ‘Content settings’ button
3.Under the cookies section, choose the option that best suits your needs.

 

Microsoft Internet Explorer 6.0, 7.0, 8.0

 

1.Click on ‘Tools’ (top menu in browser) and select ‘Internet options’
2.Click on the ‘Privacy’ tab
3.Move the privacy slider to the level of privacy you require. Settings above Medium will disable cookies.

 

Mozilla Firefox

 

1.Click on ‘Tools’ (top menu in browser) and select ‘Options’
2.Select the Privacy icon
3.In the history section choose ‘Use custom settings for history’ from the dropdown menu
4.Cookies can be enabled or disabled by clicking on the appropriate check boxes.

 

Safari

 

1.Click on the Cog icon (top menu in browser) and select ‘Preferences’
2.Click on Privacy tab and choose the option that best suits your needs.

 

Opera

 

1.Click on the ‘Tools’ at the top of your browser window and select ‘Preferences’
2.Select the ‘Advanced’ tab and choose Cookies from the list on the left
3.Choose the option that best suits your needs.
How to check cookies are enabled on your Mac:

 

Safari on OSX

 

1.Click on ‘Safari’ at the top of your browser window and select ‘Preferences’
2.Click on the ‘Privacy’ tab
3.Adjust the level of cookie acceptance here.

 

Firefox

 

1.Click on ‘Firefox’ at the top of your browser window and select ‘Preferences’
1.Select the Privacy icon
2.In the history section choose ‘Use custom settings for history’ from the dropdown menu
3.Cookies can be enabled or disabled by clicking on the appropriate check boxes.

 

Opera

 

1.Click on ‘Opera’ at the top of your browser window and select ‘Preferences’
2.Select the ‘Advanced’ tab and choose Cookies from the list on the left
3.Choose the option that best suits your needs.